Texas Travertine has a 30-day Money Back Guarantee. Any and all requests for returns must be submitted in writing and approved by Texas Travertine in writing within 30 days of delivery of the material to the Customer. The product must be returned in its entirety, in its original form and in the same condition as when it arrived at the original destination and must not have been installed, removed and then returned. The product returned must match the product authorized for return. Customer must pay all Return Shipping Fees to ship the material back to and to be unloaded at Texas Travertines warehouse.
This Return Policy does not apply to Standard Grade materials, clearance items, custom orders, previously installed or sealed or treated materials. These items are treated as final sale.
All submitted orders that are cancelled after payment is received or returned within our 30-day Return Policy will be charged a 25% restocking fee. Custom orders may not be cancelled or returned.
All the above will be subject to customers approval.